FAQ

FAQS


Is it safe to order online?

Yes! Our website is 100% Secure and Safe!


Can I cancel my order?

You can change your order as much as you like before you click “Checkout” but after this point you will be unable to make changes to your order. Keep in mind our system is designed to fulfill orders as quickly as possible. We cannot cancel or change an order once it has been placed.



Do you restock items that are sold out?

We do apologize for the inconvenience. If an item is marked as “Sold Out”, we suggest you check the site frequently within the next two weeks in case it restocks.

 

Return Policy 

  • Items must be returned within 30 days of receiving your order.
  • Items must be unworn and unwashed.
  • Grooming products, pierced jewelry or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons.
  • Shoes must be tried on indoors.
  • Items must have all tags attached.
  • Beauty products and accessories cannot be returned.
  • Any returns must be made at your own cost however you must obtain you proof of postage until you have received your refund, just in case your order is lost on its way back to KoolBashFash.

Can I return/exchange an item???


Online purchases made through the KoolBashFash are valid for exchange, credit, or refund within 30 days from the ship date. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or to one of our stores.

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